04. Setup Stripe for Online Payments

Start collecting online payments by completing your Stripe setup.

• Complete Stripe setup
• Customize payment options for members

Complete Stripe setup

• Click on "Schedule" then click on "Set Up Stripe" in the orange banner at the top of the screen

• You will be prompted to get started by keying in your email address
  • If you already have a Stripe account, you can key in your existing Stripe account to shorten the setup time
  • if you don't have a Stripe account, we recommend you use the same email address you used to setup your vibefam admin account

• If you're a registered company, select "I have a UEN", otherwise select "I do not have a UEN"

• Fill up your personal information as prompted. If you are based in Singapore, there is an option for you to retrieve your information through Singpass to quicken the process

• Next, you will be prompted on your industry. Select "Health and Wellness Coaching" as the closest fit to your business
• Key in your website if you have one. Otherwise, you can also key in the new website you have created on vibefam, or your instagram page
• The product description can be a simple one-liner introduction of your services. Don't worry as this will not be published for members to view
  • For example, "Yoga Studio in Singapore"

• The final step requires you to fill in your bank account details where you would like your payouts to be transferred

• Once this step is completed, your Stripe setup is complete!
• For most of our partners, there will be an additional verification step that you need to complete before you can start collecting payments live. Keep a lookout for your email as Stripe will be requesting for additional verification documents such as a copy of your NRIC, scanned copy of your business documents etc.

Customize payment options for members

This section guides you on how you can restrict members to specific payment methods when they checkout.

• On the main admin dashboard, select "Configure" > "Payment Methods"
• Switch "on" the payment type if you'd like to accept the payment method, and switch "off" if you'd like to disable it
• View the transaction fees directly on the dashboard
• Customize how your checkout page looks by configuring the "checkout page branding"

That's it! You're ready to start collecting online payments from your members.

Go to the Stripe Dashboard if you need to check successful or failed payments*, issue partial or full refunds, or monitor the Stripe payouts to your bank account. You can also manage this directly on the Stripe mobile app which you can download on the Appstore or Playstore.

*For failed payments from recurring memberships, vibefam will send a notification to the studio admin email address. You can check the reasons for these failed payments in the Stripe dashboard. The most common reason for recurring memberships failing to renew is due to insufficient funds in the debit card of the member.